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Customer Success Manager – Hyderabad
Grade / Level: G2B
Designation: Manager – Customer Success Manager
Location: – Hyderabad
Reporting To: COO
The customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an escalation point for issues that impact client success, and create opportunities for the optimal client experience.
Role & Responsibilities
a. Professionally manage relationships with a portfolio of assigned accounts
b. Build executive relationships within the customer’s organization
c. Make sure he/she exceeds customer retention goals and ensure consistently high retention rates
d. Build and maintain strong, trusted working relationships with key decision-makers and power users starting from onboarding and throughout the customer lifecycle
e. Gain a thorough understanding of assigned client’s needs, services signed up for, and details of the client contracts to drive effective communication
f. Identify risks to client success and aggressively/proactively engage the client whenever there’s an identified retention issue
g. Develop and execute retention plans for customers who may be at risk
h. Drive resolution of escalated issues in coordination with Leasing, projects, design, and facilities teams
i. Be a voice for accounts internally and keep the senior leadership abreast of the gaps
j. Manage contract-related inquiries, questions, and issues from clients and other departments
k. Liaise with other team leaders to make sure that clients are getting the best service possible
Skillset required
• Proven expertise in handling high-net-worth customers across India
• Proven track record of building strong executive-level relationships
• High attention to detail and willingness to get “in the weeds” to fix a problem
• Knowledge of customer success best practices
• Exceptional communication and relationship management skills
• Exceptional time management and multiple stakeholder management experiences
Experience (Years) required
05-07 years of experience in Customer Success/Account Management/ customer service/ guest relations roles
Qualification
• Hotel Management Graduate/ Graduate
Customer Success Manager – NCR
Grade / Level: G2B
Designation: Manager – Customer Success Manager
Location: – NCR
Reporting To: COO
The customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an escalation point for issues that impact client success, and create opportunities for the optimal client experience.
Role & Responsibilities
a. Professionally manage relationships with a portfolio of assigned accounts
b. Build executive relationships within the customer’s organization
c. Make sure he/she exceeds customer retention goals and ensure consistently high retention rates
d. Build and maintain strong, trusted working relationships with key decision-makers and power users starting from onboarding and throughout the customer lifecycle
e. Gain a thorough understanding of assigned client’s needs, services signed up for, and details of the client contracts to drive effective communication
f. Identify risks to client success and aggressively/proactively engage the client whenever there’s an identified retention issue
g. Develop and execute retention plans for customers who may be at risk
h. Drive resolution of escalated issues in coordination with Leasing, projects, design, and facilities teams
i. Be a voice for accounts internally and keep the senior leadership abreast of the gaps
j. Manage contract-related inquiries, questions, and issues from clients and other departments
k. Liaise with other team leaders to make sure that clients are getting the best service possible
Skillset required
• Proven expertise in handling high-net-worth customers across India
• Proven track record of building strong executive-level relationships
• High attention to detail and willingness to get “in the weeds” to fix a problem
• Knowledge of customer success best practices
• Exceptional communication and relationship management skills
• Exceptional time management and multiple stakeholder management experiences
Experience (Years) required
05-07 years of experience in Customer Success/Account Management/ customer service/ guest relations roles
Qualification
• Hotel Management Graduate/ Graduate
Associate Manager - RE & Design – Bangalore
Grade / Level:
Designation: Associate Manager
Location: – Bangalore
Reporting To: AVP – RE & Design
Role & Responsibilities
• Work In effective collaboration with department such as Procurement, Design and projects.
• Should have knowledge of standardization of product and product details, specifications etc. commercial office space from a design and cost perspective.
• Prepare detailed working drawings and presentations of finish material selections, furnishings, and fixtures.
• Maintain up-to-date documentation of all activities.
• Should have in-depth knowledge of QA/QS and costing analysis.
• Aesthetics in
• Strong design and visualization skills with a keen eye for aesthetics.
• Experience in toilet, kitchen and cafeteria design is an added advantage.
Skillset required
• Highly proficient in AutoCAD, Sketch Up, M.S Office, photoshop.
• Effective verbal and written communication skills
• Unquestioned integrity, highly motivated, positive to a challenging environment.
• Ability to collaborate and work in a team environment as well as independently.
• Ability to work under pressure and meet tight deadlines.
• Work in a fast-paced environment without compromising on quality and customer satisfaction.
• Knowledge of building and accessible codes/ industry standard codes
• Creative eye for detail in the preparation of design presentation materials
• Prior experience in client interaction.
Experience (Years) required
• 4-5 years of experience in commercial or corporate interiors (preferred)
• Details of previous projects worked along with the portfolio
Qualification
• Bachelor’s degree in Architecture, Bachelor’s degree in business or equivalent.
Project Manager – Pune
• Person who can take a complete ownership of the project delivery in Pune city.
• Thorough due technical due diligence.
• Thorough knowledge in MEP and local authority approvals processes.
• Review of all drawings and BOQ for the project and taking the ownership of the same.
• Review and plan the complete project milestone, procurement plan and presenting it to the business team.
• Attention to detail and adhering to the quality of installation at each stage of construction. Ensuring the build partners stick to the specified makes and models during the construction stage without any deviation.
• Coordinating with consultants, Architects, and multiple vendors from initial stage to final handover to the client.
• Logical thinking and bringing in value engineering and cost saving mechanisms throughout the life cycle of the project.
• To provide constructability reviews and recommend mitigation measures during pre-construction and construction stage of the project.
• To be able to handle multiple projects at the same time.
• If needed, to be able to roll up the sleeves and help different teams at Simpliwork for successful delivery of the project.
• To be able to communicate effectively and efficiently with internal and external stake holders.
• Thorough documentation of minutes, effective communication on risk(with a mitigation plan) if any during the course of the project.
• Effective use of construction management tools/software.
• To be able to travel and handle projects in other cities(if necessary).
Architect/Interior Architect – Bangalore
Grade / Level: G1B
Designation: Architect/Interior Architect – Design
Location: – Bangalore
Reporting To: AVP – Design & Real Estate Strategy
Role & Responsibilities
• Provide pre-design services which may include conducting feasibility studies or specifying the requirements the design must meet
• Work on multiple projects with the design team and successfully manage design development from one phase to the next.
• You will perform any additional responsibilities as may be requested or assigned from time to time.
• Attend and support ongoing project meetings and Client presentations as needed.
• Support design discussions and develop project design and presentation drawings as needed.
Skillset required
• You have an excellent knowledge of design tools such as AutoCAD, Sketchup, and Photoshop. Revit is preferable.
• You have multi-tasking ability, with time management and organizational skills.
• You have a strong design sensibility and the technical ability to develop a project from concept to execution.
• You have relevant experience working on Corporate Interiors/Workplace design projects.
• You are a team player with a positive attitude to go the extra mile.
Experience (Years) required
• 2-3 years of experience in commercial or corporate interiors
Qualification
Bachelor’s degree in Architecture/equivalent
Facility Executive (Technical) – Gurgaon & Noida
Grade / Level: G1A/G1B
Designation: Sr Facility Executive/ Executive – Technical
Location: – As per requirement
Reporting To: Facility Manager /Sr. Manager Facility
Experience: Minimum 4 years of relevant experience
Role & Responsibilities
1. Prioritizing the Facilities’ needs.
2. Working with both the facilities manager & the assistant facilities manager, you’ll oversee the property’s day-to-day operations & ensure that all administrative functions, security issues, & facility services are covered. Likewise, you’ll strive for continuous improvement in the process.
3. You’ll keep an eye out on the property’s supplies & ensure that it has adequate stocks & materials to keep the operations smooth like a well-oiled machine. Likewise, you’ll manage supply & service contracts as approved by clients.
4. You’ll help mitigate risks by taking part in emergency evacuation procedures, & business continuity plans. You’ll also be on top of health & safety issues that may arise and actively participate in reviewing them.
a. Routine site round and critical area inspections
b. Responsibility and attentiveness for the Tickets raised and closure tracked within SLA.
c. Shift wise M&E Stock record & update
d. Vendor Management (working at the site)
e. Coordination with the LL team
f. Coordination with the Site FM team for the daily basis activities
g. Managing and preparations of material BOQ if required any
h. Managing and shifting manpower deployments
i. Inventory Management/Store management
j. Ensuring checklists updated upkeep of the facility
k. Preparation of Daily, Weekly, and monthly reports
l. Energy consumption and data management
m. Managing weekly, Monthly FM & LL MOMs
n. Maintaining records of admin reports
o. Incident reports/records and tracker management
p. Managing Technical equipment data sheets lining of manpower and vendor as per the 52 weeks PPM calendar schedules
q. M&E team briefings,
r. Daily basis observations and closures
s. Record of PPM & Service reports and time-to-time updates with the PPM planner
t. Work permits its issuance and records
u. Gate pass and the material movements
v. Providing the data and reports to the client as required
w. Time to time checking of logbooks, checklists, equipment history cards, and inventory registers
x. Time to time Training for the M&E teams
y. M&E team Attendance and records
z. Shift jobs and 6 days working
Skillset required
a. Strong knowledge of property operations
b. The candidate must also demonstrate a good working knowledge of occupational safety and aptitude in client-centric operations.
c. Solid background in team management.
Qualification
B.Tech (Electrical) / Graduate + ITI Technical Course
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